ORDERS

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HOW DOES AFTERPAY WORK?

Shop our site as usual — just choose "Afterpay" as your payment method at checkout, register with Afterpay and provide payment details (they accept Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account and complete

CAN I USE AFTERPAY FOR INTERNATIONAL SHIPPING?

Currently, Afterpay is only available to customers with a US shipping and billing address. Customers with international billing addresses will not be able to create an Afterpay account, or ship outside of the US.

WHAT IS ROUTE PACKAGE PROTECTION?

Route Package Protection is premium package protection and tracking solution for your online orders. Route is added at checkout, and you can easily file claims for any packages lost, stolen or damaged in transit.Need to file a Route claim? File here

I DON’T WANT TO INSURE MY SHIPMENT, CAN I OPT OUT OF ROUTE PACKAGE PROTECTION

Yes, you can always opt out at cart or checkout by deselecting the radial button to the left.

CAN I USE ROUTE PACKAGE PROTECTION FOR INTERNATIONAL SHIPPING?

Yes, Route Package Protection protects and tracks domestic and international orders.

IS ROUTE PACKAGE PROTECTION A LICENSED INSURANCE COMPANY?

Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.

I PLACED AN ORDER. WILL I RECEIVE AN ORDER CONFIRMATION?

After you complete the checkout process, the Order Summary page will confirm the details of the order you have placed. The status of your order will be sent to you via email. When your order ships from our warehouse, you will receive a shipping confi

I HAVE NOT RECEIVED MY ORDER CONFIRMATION, WHAT SHOULD I DO?

Order confirmations can sometimes take up to 24 hours due to high demand. If it has been 24 hours, please contact us by calling 1-855-563-5264 or by emailing [email protected] with your inquiry

HOW DO I CHANGE OR CANCEL AN ORDER?

Please reach out to Customer Care and we will do our best to accommodate any changes to your order

HOW DO I TRACK MY ORDER?

When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include tracking information to track your package.

HOW DO I RETURN MY ORDER?

We want you to be happy with your purchase! We hope you love what you ordered, but if not and you wish to return a product, please contact Customer Care by calling 1-855-563-5264 to obtain a return authorization and receive further instructions. We g