We gladly accept returns of most new, unused items in their original condition (unopened) within 30 days of delivery. To complete your return, your item must be returned within 30 days of delivery, unused and in the same condition as it was received.
Typically, it can take up to 10-14 business days for a return to be processed once it’s received at our facility. Once a return is received at our facility, it is inspected by our Quality Assurance team to determine whether it’s in good condition. An
Once your return is received and inspected to be in good condition, we will contact you to notify you that your return has been processed and a refund will be issued to your original form of payment.”. Typically, it can take up to 10-14 business days
Damaged Upon ArrivalPlease email [email protected] within 15 days of delivery for further assistance and be sure to include photos of any noticeable damage. Defective ItemsMelanin Haircare offers reimbursement for any items that were d
If a reasonable period of time has passed and your refund still hasn't been posted to your bank account, please contact [email protected] for further instruction.
If a reasonable period of time has passed, and an update hasn’t been received regarding the status of your exchange, please contact [email protected] for further instruction.
We want you to be happy with your purchase! We hope you love what you ordered, but if not and you wish to return a product, the product must be in new, unused and original (unopened) conditioner, and it must be within 30 days of delivery. Please cont
Melanin Haircare can provide prepaid return labels for domestic customers for authorized returns. If you reside outside of the US, please contact [email protected] for further instruction.
Once a return is received at our facility, it is inspected by our Quality Assurance team to determine whether it’s in good condition. An item is in good condition if it is new, unused and in their original (unopened) condition. An item is not in good
Typically, returns can take up to 10-14 business days to be processed once received at our facility. Additionally, it can take up to 7 business days for a refund to be posted in your bank account depending on your financial institution and method of
Melanin Haircare is unable to authorize any returns for purchases made through a retailer. Please contact the retail location where you purchased the product(s) from for a return or exchange.
If an item is returned and is not in good condition, a refund can not be issued and the item will not be able to be shipped back. Please be sure to have your return authorized prior to sending it back to our facility for inspection.