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WHAT IS THE RETURNS PROCESS?Updated 8 months ago

Once a return is received at our facility, it is inspected by our Quality Assurance team to determine whether it’s in good condition. An item is in good condition if it is new, unused and in their original (unopened) condition. An item is not in good condition if the product was removed from the original polybag (if applicable), tags are missing from the product (if applicable), visible stains, fragrance, and/or is damaged including rips or tears. 

If an item is returned and is not in good condition, a refund can not be issued and the item will not be able to be shipped back. Please be sure to have your return authorized prior to sending it back to our facility for inspection.

If an item is in good condition, a refund will be issued to the original form of payment. Once a refund is issued, you will receive a notification via email and it can take up to 7 business days for a refund to appear on your statement, depending on your financial institution and method of payment.

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