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I PURCHASED A PRE-ORDER. WHEN WILL MY PACKAGE ARRIVE?Updated 2 years ago

Pre-orders are currently being prepared in our new shipping facility to begin shipping on Tuesday, September 13th with your FREE gift included! If you ordered in-stock items, those in-stock items will be held and shipped together with the pre-order items.

You will get a shipping confirmation email with tracking details when your order is released, and once released, the general processing time is 1-2 business days. Once shipped, delivery time within the United States is up to 3-7 business days, and outside the United States is 10-15 business days.

If you do not receive your order within 7-14 business days of receiving the shipping confirmation email, please contact Customer Care during our business hours for further instruction.

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