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PRE-ORDERS

I PURCHASED A PRE-ORDER. WHEN WILL MY PACKAGE ARRIVE?

Pre-orders are currently being prepared in our new shipping facility to begin shipping on Tuesday, September 13th with your FREE gift included! If you ordered in-stock items, those in-stock items will be held and shipped together with the pre-order i

ARE ANY OF YOUR PRODUCTS AVAILABLE TO PRE-ORDER AT THIS TIME?

None of our products are available to pre-order at this time. To be notified when a product is restocked, we recommend selecting “Notify When Available” on the product page,  signing up for our newsletter, downloading the Melanin Haircare app, and/or

ARE MY IN-STOCK ITEMS SHIPPING WITH MY PRE-ORDER ITEMS?

If you ordered in-stock items along with pre-order items, those in stock will be held and shipped together with the pre-order items.

HOW WILL I BE NOTIFIED WHEN MY ORDER SHIPS?

You will get an email notification when the shipment is released, and once released, the general processing time for orders is 48 hours.