Available weekdays from 8:00am - 5:00pm EST

Terms of Use

Returns Policy

Covid-19 Shipping Updates

Privacy Policy

Shipping Policy

SHOP

WHO WE ARE

BLOG

GET THE LOOK

Melanin Haircare

Melanin Haircare Support

Orders containing the Plumping Deep Conditioner have begun to ship as of Thursday, August 17th and you should receive a shipping confirmation email with tracking details soon! We hope this helps and can’t wait for you to enjoy your Melanin Haircare products!

Thanks so much for your patience and support! Have a great day!

My order hasn't shipped

Yes, our products ship worldwide! Just be sure to check with your local customs as certain provinces do require duty fees on imports! 

Please be sure to review our shipping policy for your convenience: Shipping Policy

Do you offer international shipping?

If you wish to return a product, please contact Customer Care by calling +1 888-570-4179 or emailing customercare@melaninhaircare.com to obtain a return authorization and receive further instructions. 

We gladly accept returns of most new, unused items in their original condition within 30 days of delivery. It must also be in the original packaging and include a copy of the packing slip. Sorry, gift cards cannot be returned at this time.

What is your return policy? 

All packages within the United States are shipped via UPS or USPS. 

All packages shipped internationally are shipped via DHL or UPS Worldwide. Orders are only shipped on business days (Monday - Friday), excluding holidays. 

If you place your order before 1:00 PM on a business day, we aim to have it shipped the same day. 

Delivery times shown are based on normal business volume. 

Domestic shipping typically takes 3-7 business days and international shipping typically takes 10-15 business days.

What is your shipping policy?

Continental US standard shipping is $10 or free for orders $45+ and select international shipping is $30 or free for orders $75+. 

E-gift cards are not eligible for free shipping rates since they are delivered electronically. 

Please note that flat rate and free shipping is not available in some countries in the Middle East, Africa, and the UK. International flat rate shipping does not include any countries, customs, duties, or taxes which are determined and imposed by the country and not within our control.

Get more information

PRODUCT AVAILABILITY

PRODUCT-RELATED QUESTIONS

ORDERS

SHIPPING

RETURNS & EXCHANGES

REWARDS PROGRAM

CUSTOMER CARE

Get support