Route Package Protection is a premium package protection and tracking solution for your online orders. The Route mobile app provides the ability for you to visually track packages in one place. The Route mobile app automatically connects to everythin
Yes, Route Package Protection can be used to protect and track domestic and international orders.
Yes, Route Package Protection is a licensed insurance company.
Yes, you can always opt out in your cart or at checkout by deselecting the radial button to the left.
Lost item. An item is considered lost if it never is reported as Delivered. This can also include if your order has been stuck in any shipping state OTHER than "Delivered" You may report an order issue with Route Package Protection if enough time has
When you purchase Route Package Protection, you can report an order issue for packages that may be lost, stolen, or damaged. All issues must be reported within 60 days of the order date. Ensure you report an issue within the respective deadlines:. *R
Electronic Shipping Info Received. This scan indicates that the shipper has notified the Postal Service that they intend to submit the item for processing and delivery. Processed Through Sorting Facility. Arrival at Unit/Out for Delivery.
If your order was not delivered or the package is missing after the carrier marked it as delivered, there are a few reasons why this may be the case:. The order number may have been entered manually as a tracking number or the app may have incorrectl
To get a better idea of where your missing items are for your complete order, please contact Melanin Haircare directly with your store order number and any order information you can provide.
Since Route Package Protection is a third-party company, Melanin Haircare does not grant Route editing rights to your order details such as your shipping address. To update your shipping address, please reach out to Customer Care for further instruct
When an order issue is reported and resolved, your product will either be reordered or refunded depending on in-stock availability and percentage of discounts received. In some cases, order issues may not be approved per the Route Package Protection
If your item is damaged in transit it is covered by Route Package Protection. A broken product is unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc. If your item is shipped with cosmetic damage, contact Customer Care for ad